Return and Exchange Policy
Returns are accepted by our system 7 days from delivery receipt. A $10.00 flat processing fee will be deducted from refund. This includes a prepaid shipping label.
How do I return?
- Visit our returns link here to submit a return
- Enter your order number and email address to start
- Follow the instructions and select the item you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Items should be returned new, unused, unwashed with all garment tags attached
- Returns that are damaged, soiled or altered will not be accepted and may be returned to the customer.
- Please note that shipping and handling charges are non-refundable (with the exception of California State sales tax).
- Please allow up to 10 days for credit to appear on your form of payment
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Personal Care items and Scents
- Vintage Sunglasses and Jewelry
- Sale & Discounted items (if applicable)
Sale items are FINAL SALE and cannot be exchanged or returned.
The item I received is damaged?
If the purchased product is faulty, reach out to us directly within 7 days of the delivery date to arrange for replacement.
Can an item be exchanged?
We suggest you return the unwanted item for refund and place a new order for desired item.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund for store credit (if applicable)
How do I ship back the items?
- All returns require approval & RA# written on package
- Please return items in original or similar packaging.
- You will receive a UPS return label with a $10.00 flat processing free deducted from your refund
- Drop at approved UPS location and request a receipt for proof of delivery.
We are not responsible for any loss or damage incurred by UPS in the return process.
How soon will I get my refund?
- Once your returned item is received and inspected, you will be notified via an email.
- You will be informed about the approval or rejection of your refund request.
- When approved, the refund request will be processed within 10 or fewer working days after approval.
My question is not addressed...
If you have any questions regarding your return or refund reach out to us at directly firstname.lastname@example.org. Response time is 24 hours.