Return and Exchange Policy 

Returns are accepted by our system up to 7 days from delivery receipt.
If you chose a prepaid return label, $10.00 flat processing fee will be deducted from the refund. If you choose to manage the return shipping, please be sure to select a method/carrier that offers tracking to avoid loss.

 

How do I return?

• Click on account icon (little person) at top of home page.
• Follow the instructions and select the item you want to return.
• Once your request is approved, you will get a confirmation email with shipping guidelines, and return label if selected.
• Returns must be enroute per tracking within 7 days of request in order to be  eligible for refund.

What items are returnable? 

• Items must be returned new, unused, unwashed with all garment tags attached
• Returns that are damaged, soiled or altered will not be accepted, and returned to the customer.
• Shipping and handling charges are non-refundable 
• Please allow up to 10 days for credit to appear on your form of payment depending on your banking institution.
  
  

What items are non-refundable? 

The following items cannot be returned:

• Gift cards
• Personal Care items and Scents
• Vintage Sunglasses
• Jewelry
• Sale & Discounted items (if applicable)
  Sale items are FINAL SALE and cannot be exchanged or returned.
   

The item I received is damaged?

If the purchased product is faulty, reach out to us directly within 7 days of the delivery date to arrange for replacement.

Contact: info@aquariuscocktail.com
 

Can an item be exchanged?

We suggest you return the unwanted item for refund and place a new order for desired item.

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund for store credit or e.gift card (if applicable)
   

How do I ship back the items? 

• All returns require approval & RA# written on package
• Please return items in original or similar packaging.
• You will receive a UPS return label with a $10.00 flat processing fee
  deducted from your refund
• Drop at approved UPS location and request a receipt for proof of delivery to protect your shipment. 
  
  

We are not responsible for any loss or damage incurred by UPS in the return process.

How soon will I get my refund?

• Once your returned item is received and inspected, you will be notified via an email.
• You will be informed about the approval or rejection of your refund request.
• Once approved, the refund request will be processed within 5 or fewer working days.
  
  

My question is not addressed...

If you have any questions regarding your return or refund reach out to us at directly info@aquariuscocktail.com
Response time is 24 hours.

Thank You!